Objective
This UX case study delves into the creation and development of a Proof of Concept (PoC) for the DP World Trade Finance Portal, to craft a paperless financial application tailored for Exporter and Importers within small and medium-sized enterprises (SMEs). The application is designed to streamline the loan application of post-shipment finances.
The focus of this POC project is to demonstrate that the concept works in principle, rather than on building something perfect.
Outcome
Successfully presented the Proof of Concept (POC) to DP World, which resulted in a long-term partnership with DP World. The showcased designs were developed along with new improvements.
Cooked in
1 month
My Role
User Experience Designer
Partner(s)
Business Analyst
Context
Small and medium-sized enterprises (SMEs). account for 50% of global trade. However, only 10% of lending from the current financial ecosystem goes to these companies, usually at an excessive cost.
(World Bank)
This means the businesses driving half of world trade cannot access the finance they need to import, export, or grow.
Financial Institutions traditionally see SMEs as high-risk as they rarely have substantial credit histories. As a result, there is a $1.7 trillion trade gap.
At a time of global inflation, this is a vicious circle. Increasing costs are making access to credit even more important and this block to global trade then acts as an inflationary pressure.
The finance portal will serve as a bridge between financial institutions and SMEs, streamlining access to crucial resources.
DP World will bundle its trade finance products with its logistics services, potentially streamlining your trade operations and offering one-stop-shop convenience.
Flow
Designs (Importer Post-shipment finance)
Log in
Choose the finance as per their need
Guided loan application
Managing application errors through agent-importer communication
The application provides the ability to edit errors.
The importer can select the loan plan that best suits their needs
The loan agreement can be signed digitally, making the entire process paperless
The dashboard provides a quick glimpse of all loan details, including statuses and transactions
The transaction history provides an overview of your credits and debits for each month
Learnings
Designing for a platform serving users across multiple countries demands thorough understanding of diverse regulations and compliance requirements.
Limiation
Fulfilling both business needs for functionality and legal compliance requirements presents limitations in linking importer and exporter shipment details for trade finance within this project
